OPENING: Sr. Business Analyst - Customer Service | Minnesota

Job Order #1035

Posted Date: 4/23/2010 Job Category: Computing/MIS Position Title: Senior Business Analyst-Customer Experience Salary Range: $80,000-$90,000 Location: Minneapolis-St. Paul-Bloomington, Minnesota, USA Desired Skills: Description: We are looking for a Senior Business Analyst to join our e-commerce application development team. This team is a hands-on development team that promotes creativity, personal initiative, team collaboration and fun. We are increasing our ecommerce presence to our customers which will drive business transactions from telephone/purchase orders to our e-commerce site. The e-commerce development team is responsible for designing and developing intuitive customer facing web solutions using advanced and cutting edge technologies. We are looking for a dynamic individual contributor to help us deliver on a multilingual e-commerce platform. POSITION SUMMARY The position is responsible for accurately gathering, consolidating, analyzing and documenting business rules and detailed requirements. This role will also have project leadership responsibilities covering scope, time, cost and delivery of highly visible ecommerce development projects. In addition to these primary roles this position will be responsible for user interface as well as testing enhancements to the site. MAJOR FUNCTIONS 1. Business Analysis/Requirement Definition Analyze and scope business requirements and opportunities to define detailed requirements and design specifications Specifications include functional specifications, process designs, user interface (UI) designs and end-user documentation. Document business requirements, translate the requirements into use cases and process flows. Work with the technical staff to translate requirements to system design. 2. Project Management Establish and maintain tight communication with impacted business functions to ensure a common schedule of activities. Address issues and mitigate risks, communicate status to business, IT Management and other IT team that are impacted by the project.  Provide project management on small projects and supporting oversight on large projects. Estimate and build realistic project schedules and drive projects to successful completion on time with superior quality. Direct project teams in outlining work plans, assignments, duties, responsibilities, deliverables and deadlines. 3. User Interface Provide user interface designs for new and existing features for the ecommerce site with the goal of creating the most usable user interface possible within project constraints for the external customer. The User Interface (UI) Analyst will provide the expertise to help translate end user requirements into development specs for designing web based graphical user interfaces. Deliverables include wireframes, sketches, detailed user interaction specifications. 4. Testing/Use Case Conduct design and test reviews with the project teams to ensure systems design, development, and testing are aligned to support the intended objectives. Provide assistance with end-user testing, including User Acceptance Testing. Create test plans, test cases and do functional testing as needed ESSENTIAL DUTIES AND RESPONSIBILITIES IMPORTANCE % OF TIME Business Analysis 60% Project Management 20% User Interface 10% Testing/Use Case 10% TOTAL 100% Tangible Qualifications Bachelors degree in Business, Information Technology, Computer Science Demonstrated success in the development and delivery of information technology solutions.  Experience in managing small to medium size development projects involving cross functional and global teams. Ability to drive a very ambiguous project to a clearly defined scope with measurable requirements.  Ability to drive and execute the project timeline while closely maintaining scope. Proven track record of effectively delivering results in a fast paced environment while managing multiple priorities is a must. Strong facilitator; adept at running meetings with end users, gathering and managing business requirements, and balancing priorities. At least 5 years of experience in information technology with 3 plus years as a business analyst managing the delivery of information technology solutions, preferably on an e-commerce team. Experience with use case development, wireframe design, user interface design, screen mock-ups, and technical writing is required.  Knowledge of HTML for screen mock-up or other user interface technologies. Understanding of user experience strategy and the application of web technologies is required. Proficient in MS Word, Excel, Outlook, Power Point, Project, Visio. Intangible Qualifications General business acumen and numeric skills Should be a self-starter and be able to work under minimal supervision Mature and strength of character, non-territorial Must demonstrate leadership, critical thinking, negotiation, facilitation, consulting, problem solving, decision-making and analytical skills. Team leader: inclusive management style. Excellent people skills. Strong communications skills: verbal, written and presentation. Motivational and visionary. Change agent. Strong judgment, analytic skills Creativity, creative problem solv

Apply Now